Rushmoor Borough Council
Customer Services

Benefit Training and Support Officer

Full time 37 hours or pro-rated for hours worked*

Salary range: £23709 to £29241 per annum

We are looking for a benefit expert to join our excellent Housing & Council Tax Benefit Team.

In this role you will be responsible for training new assessment staff. You will design and develop training programmes and deliver training to benefit staff to enable them to carry out their duties.

Other key responsibilities are dealing with applications for Discretionary Housing Payments and Direct Payments of Local Housing Allowance, handling complex casework such as complaints, enquiries from members and MP’s and providing back up for other technical posts in the benefit team ( for example ensuring payments are run and software tested).

The ability to provide training, coaching and mentoring for benefit assessment staff is vital to this role. We need the successful candidate to be an expert in the area of benefit assessment and to have had some experience of the other aspects of the role.

You should be able to demonstrate:

? Excellent interpersonal and communication skills
? Effective written and verbal communication skills
? That you are comfortable using a range of computer systems
? The ability to work under pressure and to tight deadlines
? That you are professional, flexible and have a can do attitude
? That you can work on your own initiative
? Have a clear focus on customer needs
? Have strong evidence of team skills

Recent experience of Housing/Council Tax Benefit assessment is essential. Training experience would be an advantage. However, full training will be provided for the right candidate.

*We will consider applications for part time work on reduced hours provided the candidate can work every day.

For an informal discussion about the role please contact Dawn Kelly Benefit Manager on 01252 398333.

Closing date: Friday 18th June 2010
Interview date: Tuesday 29th June 2010.